F.A.Q's about Our Service from Forr Mobility, Kent, UK

Can I try the equipment before purchase ?

When are you open ?

I have never driven before, what will be easiest to use ?

What do I need ?

Do you hire........ ?

Do you deliver ?

Where is your showroom ?

Do you buy back equipment when no longer needed ?

Where can I get funding for......... ?

What if I breakdown ?

Can I try for ................. for a few days ?

What facilities do you have ?

My .......... needs servicing do I have to bring it to your showroom ?

Do you buy a second hand equipment ?

Do you supply stairlifts ?

Do you sell a second hand equipment ?

Do you do credit / easy payment terms. ?

Can I try the equipment before purchase ?

Any reputable dealer will not only allow you to try the equipment, but would prefer that you try several pieces of equipment to ensure that you purchase something suitable for your needs, both now and in the future.

We are quite happy to bring a selection of equipment to you, or to see our full range of equipment you are welcome to visit our showroom.

We have large indoor and private outdoor test areas with different terrain where you are free to try as much equipment as you wish with no obligation or pressure. We recommend that you have a home assessment as well.

This will help you to ensure that any equipment that you choose is suitable for the area in which you will normally use it, that you can store and charge the equipment safely and that any access problems can be overcome.There is no charge for this service.

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When are you open ?

Our normal opening hours are 9:30 to 4:30 Monday to Friday. It is always possible to arrange an appointment outside of these hours, evenings and weekends.
We will aways try to be flexible to accommodate you. Although not advertised we are often open at a weekend, it is always worth ringing.

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I have never driven before, what will be easiest to use ?

Firstly do not worry about about having never having driven a car or anything else. We will spend as much time as is needed to train you to use the mobility equipment of your choice.

We will only sell you a piece of equipment if we are happy that it is safe for you. Broadly speaking scooters are easier to use than powered wheelchairs, that however should not be the only reason for choosing a piece of equipment, there are many other factors that need to be taken into consideration.

For further details see:-  What do I need ?

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What do I need ?

We feel that it is essential that you have an opportunity to consider all the factors that should influence your decision on what would be most suitable for your needs.

The following list applies mainly to powered mobility equipment, though many aspects can be applied to other thing as well.

These should include:-

Your safety and the safety of others.
Your size and weight.
Your condition and how it may change.
Where you are likely to use the equipment.
What you want to be able do with the equipment.
Your likely need to transport the equipment.
What distance you would like to be able to cover.
Where you can store and charge it.
Access to any property you would like to get to.
How much you want to spend.

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Do you hire........ ?

We have a number of wheelchairs, scooters, powerchairs, powerpacks and various other items that are available for hire on a short or long term basis. Please contact us for further information. It always worth ringing to ask, you may be surprised what is available !

We also have scheme available for hire of equipment with a view to purchase in the long term, this will allow you try out the equipment for a period of time, and a proportion of the hire fees will be offset against the purchase price of the equipment.
This varies from 100% to 70% depending on the amount of time the equipment has been hired.
For further details please call 01233 721589.

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Do you deliver ?

Following the assessment of your needs, and your subsequent decision to purchase an item of equipment, we are happy to deliver any powered mobility product free of charge.

Delivery will always include:

Any adjustments needed to fit or ensure comfort.
A full explanation of the controls.
How to charge the equipment.
A demonstration of how to dismantle/ reassemble the equipment if applicable.
A chance to try the equipment, and receive any further training if required.
An explanation of how to freewheel the equipment, and deal with any emergencies.
A chance to ask any further questions you may have about the equipment.

Some non-powered equipment and smaller items may incur a delivery charge depending on their size and the distance.

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Do you buy back equipment when no longer needed ?

Broadly speaking you will always get more for a piece of equipment by selling it privately than you will get from a dealer, as any reputable dealer will recondition and sell the equipment on with a warranty.
We are sometimes in a position to buy back items no longer needed.

This depends largely on several factors:

What we have in stock at the time.
The age of the equipment.
The condition of the equipment.

If we are not in a position to buy back any equipment, then we will suggest alternative ways to sell the equipment.

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Where can I get funding for......... ?

If you are looking for funding to purchase a piece of equipment, there are a number of different avenues to explore.

Social services;- may supply some items of equipment, for use in the home, but do not usually cover powered vehicles.

The NHS:- supply wheelchairs and powered wheelchairs (not scooters) providing that you meet their criteria. The first point of contact is usually to get a recommendation from your doctor.

Charities:- There are charities for most medical conditions. Try the yellow pages or our links page.
Most ex- servicemen/women may be helped by their services benevolent fund, or by their ex regiment. Likewise there are a number of trade organisations who may help.
There are a lot of local charities that may help people from within a certain area, eg a particular borough. There are also a number of charities who specialise in helping children, eg Whizz Kids or the Variety Club.

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What if I breakdown ?

Forr Mobility do not have their own recovery/breakdown service, though we can supply you with details of insurance to cover this if it is a required.
We will repair any items that are not working as soon as we possibly can, usually within 24 hours.
Wherever possible we will repair any equipment at your home.
If we have to recover the vehicle to our workshop for repair, then it will be returned to you as soon as we possibly can, and if there is something suitable available, we will lend you a similar item free of charge until yours is repaired.
Above all we will try and get you mobile again as soon as we can.

We select and supply only items of quality, however all items of electrical equipment can be prone to the occasional breakdown.

Should this occur, first of all make sure that you are not in a position of any danger to yourself or others, if you are, obtain help from any passers by to move into a place of safety. (most people are very obliging when asked). Secondly contact someone for help, ( It is worth carrying a mobile phone with you whenever you are out), if you have breakdown & recovery insurance, now is the time to use it.
If you can recover the equipment to your home so much the better, if not try and ensure that it is left somewhere that is secure.
Thirdly, contact us and we will arrange to repair it as soon as we can.
Our engineers have years of experience and knowledge in both this and other fields of engineering.

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What facilities do you have ?

We have full facilities here; the cloakroom is large enough to get a powerchair or even a scooter in and turn around to come out again, and plenty of room for a carer to help you if required. The loo itself can be accessed from both sides and has drop down rails either side, there are 2 different height washbasins, with taps that can be easily operated with one hand.

Free parking is right by the door, with easy access into the showroom for mobility vehicles.

Our showroom includes equipment for assessment purposes that has been modified to allow us to set it up in different positions or dimensions so that you will be able to try a piece of equipment that will be as close as possible to the ideal for you. This includes rise / recline chairs that can be altered in seat height, depth, footrest length and with a variety of different backrests.

Inside our showroom there is plenty of room to try equipment when the weather is bad, with a kerb and ramp available if required.

Outside is a test area with different terrain, no traffic or other disturbances, where you can take your time to try as many different vehicles as you wish with no obligation to purchase.

We have a fully equipped workshop to enable us to carry out any repairs, servicing, adjustments, adaptations or modifications that are required.

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My .......... needs servicing do I have to bring it to your showroom ?

Providing that you remain within our normal servicing area, that is aprroximately 30 mile radius from our Aldington showroom, then we will come to you for servicing.
If you move outside of our area, then we will endeavour to find a reputable dealer in that area for you.

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Do you buy a second hand equipment ?

Broadly speaking you will always get more for a piece of equipment by selling it privately than you will get from a dealer, as any reputable dealer will recondition and sell the equipment on with a warranty.
We are sometimes in a position to buy secondhand items.

This depends largely on several factors:

What we have in stock at the time.
What the equipment is.
The manufacturer and model of the equipment.
The age of the equipment.
The condition of the equipment.

The reasons for this are; that for some items of older or more obscure equipment there is no longer a source of spare parts available.
If we can not service an item, then we are not prepared to sell it and consequently not prepared to buy it.

There is no call for some items of secondhand equipment or they are not economical to repair or return to a saleable condition.
If we are not in a position to buy any equipment, then we will suggest alternative ways to sell the equipment.

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Do you supply stairlifts ?

Yes we are able to suply and fit both straight and curved stairlifts. For further details please contact us or go to our stairlifts page.

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Do you sell a second hand equipment ?

We a keep selection of secondhand equipment, mostly powered mobility equipment.
The selection can vary from week to week as some of the vehicles may be out on hire.
After an assessment of your needs, if we do not have a secondhand vehicle that is suitable, we can search for one to suit you and your budget.
All of our secondhand vehicles are reconditioned and come with new batteries.

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Do you do credit / easy payment terms. ?

We are currently unable to offer easy terms payment.

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